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ERM Solutions |
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To optimize the efficiency of people and resources and to get the maximum possible
benefits from their business partnerships, enterprises are nowadays increasingly
looking for well-planned, managed and implemented Enterprise Relationship Management
(ERM) solutions, which can keep their customers happy and also, reduce operational
costs.
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Xroadz™
Need for better relationships
In the modern-day market where severe competition rules, there is a vital need for
organizations to maintain fruitful relationships consistently with customers and
business partners. This is not an easy task as customers and partners are becoming
more demanding in line with the existing market scenario.
Simultaneously, organizations also have to maintain a congenially fruitful relationship
with their employees, ensuring their best performance and loyalty.
Hence, the key to success for any organization today lies in effective relationships
between its managers and business partners and employees, and between the company
and its customers.
With the help of ERM solutions, organizations are looking forward to develop a business
strategy for bringing together pieces of information pertaining to customers, sales, employee effectiveness, marketing responsiveness and market trends. And use this
information optimally.
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Our cost-effective solution
Techworld offers Xroadz–a premier integrated ERM solution that not only allows you to improve your relationships with your customers, suppliers, business
partners and employees, but also assures you of enhanced measurable returns from
each of these relationships.
Xroadz can be seamlessly integrated into your existing ERP system of any make.
Xroadz facilitates a secure, multi-channel and unprecedented level of interactions
between relevant parties, which help in maximizing productivity levels of processes
and relationships within your enterprise. The solution also helps you in getting
the best possible returns from your company's investment in back-end systems by
extending its functions across Relationship Management, Knowledge Management, Supply
Chain Management (SCM) and e-Business.
At the heart of Xroadz is its powerful 'Xroadz Intellisense' engine, which recognizes
patterns of customer behavior and proactively recommends offers based on the customer's
buying patterns.
Xroadz has separate components that specialize in ensuring enhanced relationships
with customers, business partners, vendors and employees.
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Road to profitable liaisons
- Customers: Xroadz helps your sales force realize the potency of
real-time sales management, marketing initiatives and market information. It helps
your marketing function become more focused and productive by streamlining and consequently
enhancing your customer service, opportunity management, sales automation, marketing
automation and e-Commerce initiatives
- Business partners: With Xroadz, your partners can offer customized
content on their own Website, fine-tuned to match your customers' needs and purchasing preferences. It facilitates simplified
e-Business with partners. Among other facilities,
you can also intelligently mobilize your partners' procurement patterns to provide
quick and customized offers by using an ERP interface
- Vendors: Xroadz allows your vendor partners to interact with you
electronically in the procurement process through any medium of their choice like
Internet, SMS, WAP, etc. It helps in cutting operational costs in multiple ways.
For example, it largely reduces instances of unscheduled buying, thereby, offering
on-time stock and sales reporting to enable efficient SCM
- Employees: Xroadz turns your employees into self-driven business
enablers, supported by access to up-to-the-minute information
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