MFund / ISS, our Web-based Investor Services System, helps Unit Trust Management Companies address their modern-day business challenges and complex workflow procedures. It cost-efficiently handles the growing and dynamic needs of managing and serving the needs of investors of mutual fund products.

The solution effortlessly and seamlessly handles the large number of daily transactions. It helps you offer up-to-date services to investors, retail agents, institutional agents and other stakeholders in the business.

MFund / ISS is equipped to manage all transactions involving fund holders, distributors / agents, and service centers / branches. It can be deployed centrally at the head office, enabling Web-based transactions to branches. It allows numerous operational parameters / masters to be defined for validating data and ensuring smooth operations.

Streamline operations related to:

• Marketing and sales support
• Investor services
• Agency services
• Back-office operations
• Income distribution
• Statutory compliance and reporting
• Interfaces and data upload / download
• MIS / EIS information

Utilities galore

• Funds: Declare any number of funds (schemes)
• Investor: Open any number of new master accounts of an investor
• Agent: Open multi-level parent child agent relationship
• Sale of units: Capture information from investment (purchase) applications received from investors
• Switches and shifts: Have an option to switch units (partial or fully) between Plans (from Dividend to Growth option or vice versa) of the Scheme
• Transfer re-purchase (redemption) of units: Transfer units (partially or fully) to another investor (subject to minimum transfer of unit) without any sales charge
• Grievance tracking and management: Record investors' grievances / queries
• Payment: Make payment by modes such as manual, cheque printing, and payment gateway to the bank
• Enquiry: Access information on the performance of a fund, obtain statement of account or look into other related static information, etc., on the Internet
• Reporting: The predefined reports available in MFund / ISS cover commission payment, account statement, dividend statement, Employees' Provident Fund (EPF), operational information, unit holders, amendment confirmations, transfers, etc. Ad hoc reports can be created
• Batch processing: Process agents' commission, flat commission, overriding commission, dividend, dividend re-investment, etc

All-inclusive solution for investment managers
MFund / Dealing is a comprehensive front-office automation system for investment managers addressing requirements in the dealing, pre-dealing, decision support, intent generation and order management areas. Its scope covers all security types including equity, fixed income and derivatives. It provides for tight integration with MFund / AM, thereby, improving operational efficiency, and reducing redundant inputs - resulting in a smooth, seamless style of functioning.

The system provides for minimal keystroke data capture to cater to all the peculiar needs of fund managers and dealers. It is closely integrated with a compliance engine enabling pre- and post-trade compliance checking.

MFund / Dealing enables mapping of trade flow activities through an in-built workflow system that ensures seamless flow of information across different stages and responsibilities. It automates trade fulfillment activities such as generating trade-related documents and confirmations. It includes Application Programming Interfaces (APIs) that enable integration and information exchange between the front-mid-back offices in a typical fund management enterprise.

Key highlights

• Streamlines workflow, information exchange between the departments, personnel involved in front-office activities
• Enables definition of constraints spanning compliance-driven, regulatory-driven as well as internal prudential norms
• Enables validations against regulatory and internal constraints at appropriate stages, and allows electronic capture of authorization
• Allows setting up of a multi-level authorization facility
• Maintains an audit trail of all activities
• Provides an electronic blotter facility to record / communicate notes across users
• Interface with Bloomberg / Reuters price feeds I
• nterface with MFund / AM

User benefits

• Managers get the bigger picture with near real-time updates
• Faster intent / order / trade generation and execution
• Enhanced process control resulting in reduction in errors
• Improved compliance adherence
• Role-based and task-driven automation ensures greater efficiency