Improve customer satisfaction - HEAT enables customers to get the consistent answers they need when they need them through 24/7 self-service capabilities, email, Web access or telephone. 

Enhance efficiency - HEAT offers support technicians a variety of access and deployment options —client server, thin client and Web based —to extend functionality across the organization.

The modular components of HEAT allow you to deploy features and functionality on your timetable as your needs grow, giving you a powerful service management solution suited to your organization. 

HEAT^® Self Service™
Reduce call volume and ease the pressure on your technicians and your budget with HEAT Self Service. HEAT Self Service allows your employees and customers to access the problem-solving capabilities of your knowledge base from any Web browser 24 hours a day, seven days a week. Combined with an intuitive interface, HEAT Self Service lets your customers and employees resolve issues expeditiously at a lower cost per transaction.

HEAT^® Asset Tracker
Designed to reduce the complexity of asset management, HEAT Asset Tracker quickly and accurately captures software- and hardware related information from a variety of platforms. HEAT Asset Tracker helps you comply with your software agreements and avoid the risk of over- or under licensing. With HEAT Asset Tracker, you can manage the asset life cycle from acquisition through changes and retirement, allowing you to control your IT budget and increase operational efficiency.

iHEAT™
Access the power of HEAT anytime, anywhere via the Web, and give technicians greater mobility and access to real-time data through one centralized database—all while keeping your data completely secure. With the same look as HEAT and clientless installation, iHEAT is simply powerful.